Return & Refund Policy

Return and Exhange Policy:

All Sales Are Final. Due to hygiene and industry standards, we do not accept returns or exchanges on any products. This ensures the safety and integrity of every item we ship.

This policy applies to:

• Hair care products
• Skincare and body products
• All hair accessories
  

Damaged or Incorrect Orders:

If your item arrives damaged, defective, or incorrect, please contact us within 3 days of delivery at support@kandakasafia.ccom with:

• Your order number
• A clear photo of the product and packaging
• A brief description of the issue

Our team will be happy to assist you and offer a replacement or store credit, if applicable.

Order Cancellations:

Orders cannot be canceled once they have been processed or shipped. Please double-check your cart and shipping information before completing your purchase.

Purchases Made Through Retailers
All sales through a retailer are final. KANDAKA SAFIA is unable to provide a return or exchange for a purchase made through a retailer.

Need further assistance with your order?

Email us at SUPPORT@KANDAKASAFIA.COM

Operating hours are from 9am – 4pm EST, Monday - Friday, excluding holidays.